Growth and HR Team Process: Disengaging Cloudstaffers

Human Resources

Growth and HR Team Process: Disengaging Cloudstaffers

Process Improvements for the Growth and HR team - this quiz confirms understanding of the CZ.

Questions 1 of 5

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Growth and HR Team Process: Disengaging Cloudstaffers

If a client is angry and just wants the GM to lodge the disengagement ticket is that ok?

Yes, a GMs role is to always appease the client

Yes, if the GM has escalated to their GP for approval

No, due to compliance reasons and the feedback CS receive when directly from clients, it is important the client lodges this. A GM can help by being on Teams with them and navigating the process with them

I don’t know

Questions 2 of 5

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Growth and HR Team Process: Disengaging Cloudstaffers

What is the GM’s role in the disengagement process?

After calling the client, lodge the UB4157 ticket and educate the client to understand next steps

After calling the client, prepare a public-facing link and send it to the client, while educating the client on process and next steps

Sign the disengagement document

After calling the client, notify HR immediately

Questions 3 of 5

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Growth and HR Team Process: Disengaging Cloudstaffers

Who is responsible for lodging the UB4157 disengagement ticket?

The GM

The Client

The Recruiter

The CRE

Questions 4 of 5

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Growth and HR Team Process: Disengaging Cloudstaffers

Most often, what are the two notice period options available to clients during disengagement?

15 days and 30 days

30 days and 60 days

30 days and 90 days

60 days and 90 days

Questions 5 of 5

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Growth and HR Team Process: Disengaging Cloudstaffers

When does the notice period officially begin?

When the client lodges the UB4157 ticket

When the GM sends the public-facing link

When HR meets with the employee

When the client signs the disengagement document

Growth and HR Team Process: Disengaging Cloudstaffers

You finished!

If a client is angry and just wants the GM to lodge the disengagement ticket is that ok?

What is the GM’s role in the disengagement process?

Who is responsible for lodging the UB4157 disengagement ticket?

Most often, what are the two notice period options available to clients during disengagement?

When does the notice period officially begin?