Q4 2024 Knowledge Check for Year-end Leave Early Lock-in (Client Success, Client Growth Ops, PTL)

Human Resources

Q4 2024 Knowledge Check for Year-end Leave Early Lock-in (Client Success, Client Growth Ops, PTL)

To check the level of understanding with the 2024 Year-end Early Lock-in for Leave and DTR Report

Questions 1 of 10

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Q4 2024 Knowledge Check for Year-end Leave Early Lock-in (Client Success, Client Growth Ops, PTL)

Staff D has 4 2024 Holiday Credits and will be working during the holiday shutdown. His holiday break is scheduled from December 24, 2024 to January 3, 2025, with a Monday-to-Friday workweek. What steps should he take to roll over the remaining Holiday Credits and use them for the January 2025 break?

a. File a rollover request: Go to StaffCentral > My Tools > Applications > SIL to ALC (Rollover).

b. Holidays cannot be rolled over. Staff will need to use his 2025 Holidays to offset his leave for January 2025. If the Holiday Credits are not used during the leave lock-in period, they will be converted to cash as part of the annual leave conversion.

c. File the January 2025 Holiday request: Navigate to StaffCentral > Activity Reports > My Calendar > Holiday List > Holiday Credits using the 2024 Holiday Credits.

d. Leave using 2024 holiday credits can only be taken in December 2024.

Questions 2 of 10

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Q4 2024 Knowledge Check for Year-end Leave Early Lock-in (Client Success, Client Growth Ops, PTL)

Staff F is an engaged staff and has filed her 2024 SIL to ALC (Rollover) 2025 but upon checking, no application was processed.

a. Advise staff to refile the application and assign it to her AM.

b. Advise staff to refile the application and assign it to the CS Connect Team.

c. Advise staff to refile the application and select the correct department for the approver and assign it to the approver.

d. Advise staff to select the correct department for the approver and assign it to the approver.

Questions 3 of 10

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Q4 2024 Knowledge Check for Year-end Leave Early Lock-in (Client Success, Client Growth Ops, PTL)

Prior to the leave lock-in, Staff H noticed he had 5 holiday clawback. What is the best thing to do?

a. Holiday clawback will be part of the 2024 Year-end Leave Report and subject for deduction on Wed, Feb 05, 2025

b. I don't know

c. Staff to file the necessary holiday request via StaffCentral to update the holiday calendar to remove the holiday clawback and replace it with other types of leave credits that are available.

d. File payroll adjustment request for the deduction via StaffCentral.

Questions 4 of 10

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Q4 2024 Knowledge Check for Year-end Leave Early Lock-in (Client Success, Client Growth Ops, PTL)

Staff Member C was hired on December 9, 2024, and has holiday credits for December 2024. The employee intends to use these holidays as leave. What is the correct procedure?

a. Submit the required holiday request through StaffCentral.

b. All holiday credits will be included in the year-end leave payout and billed to the client.

c. No action is needed; holidays are automatically processed.

d. Collaborate with their Account Manager to request an update to the holiday calendar using [PB0641] Holiday Calendar Update.

Questions 5 of 10

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Q4 2024 Knowledge Check for Year-end Leave Early Lock-in (Client Success, Client Growth Ops, PTL)

On Dec 20, 2024, the PH President has declared December 26, 2024 as an Additional Special Non-working Day. What will be the process since the Year End Leave Lock In has commenced?

a. 26-Dec 2024 will be plotted as an additional Holiday Credit to all PH Cloudstaffer which they can opt to use as leave or have it paid as premium.

b. 26-Dec 2024 will be nominated as an available holiday credit for the next year instead hence it will be considered as a regular workday.

c. All staff has the option to use the holiday on Dec 2024 or have it rolled over to the following year.

d. The newly declared holiday will be rolled over the following year as an additional leave credit (incentive).

Questions 6 of 10

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Q4 2024 Knowledge Check for Year-end Leave Early Lock-in (Client Success, Client Growth Ops, PTL)

Staff Member A was hired on December 16, 2024, and has holiday plotted for December 2024 following the AU-NSW Holidays. The Client has confirmed that the staff will be following the NZL holiday. What is the correct procedure?

a. Submit the required holiday request through StaffCentral.

b. All holiday credits will be included in the year-end leave payout and billed to the client.

c. No action is needed; holidays are automatically processed.

d. Collaborate with their Account Manager to request an update to the holiday calendar using [PB0641] Holiday Calendar Update.

Questions 7 of 10

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Q4 2024 Knowledge Check for Year-end Leave Early Lock-in (Client Success, Client Growth Ops, PTL)

My November-December SIL is now visible in StaffCentral. I was regularized in July 2024 and earned five SIL days. I filed for a 5-day leave, but when it was approved, all were marked as unpaid. Why is this happening?

a. Leave should be filed individually, one day at a time.

b. This is accurate since all earned SIL is classified as Reserve Leave.

c. It appears to be a system issue, and you need to submit an Incident Report to address it.

d. All leave should be paid; you should file an Uberticket for PB-0644: Leave Update to correct the status to Paid.

Questions 8 of 10

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Q4 2024 Knowledge Check for Year-end Leave Early Lock-in (Client Success, Client Growth Ops, PTL)

Staff E has the following leave credits and the client approves the leave conversion into cash: 6 ALC (Incentive), 9 SIL (4 SL and 5 VL), 2 Regular Holidays and 4 Special Holidays.

a. Daily Rate x # of ALC/Incentive (taxable), Daily Rate x # of SL (taxable), Daily Rate x # of VL (not taxable), Daily Rate x # of Regular Holiday x 100% (taxable), Daily Rate x # of Special Holiday x 30% (taxable)

b. Daily Rate x # of SL (taxable), Daily Rate x # of VL (not taxable), Daily Rate x # of Regular Holiday x 100% (not taxable), Daily Rate x # of Special Holiday x 30% (not taxable)

c. Daily Rate x # of SL (taxable), Daily Rate x # of VL (not taxable), Daily Rate x # of Regular Holiday x 100% (taxable), Daily Rate x # of Special Holiday x 30% (taxable)

d. Daily Rate x # of ALC (SL) (taxable), Daily Rate x # of ALC (VL) (not taxable), Daily Rate x # of SL (taxable), Daily Rate x # of VL (not taxable), Daily Rate x # of Regular Holiday x 100% (taxable), Daily Rate x # of Special Holiday x 30% (taxable)

Questions 9 of 10

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Q4 2024 Knowledge Check for Year-end Leave Early Lock-in (Client Success, Client Growth Ops, PTL)

Staff B filed all his earned holiday leave credits in the last week of Dec 2024, however, prior to the lock-in his client wanted him to report to work and agreed to pay the holiday as premium. What is the next thing that the staff needs to do?

a. Since holidays are already filed, staff will be paid with premium on 16-31 Dec 2024 cutoff.

b. File the holidays as holiday credits to be paid during the annual leave conversion.

c. All plotted holidays are considered as a holiday off even if you reported to work.

d. File Overtime request for the holiday worked days.

Questions 10 of 10

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Q4 2024 Knowledge Check for Year-end Leave Early Lock-in (Client Success, Client Growth Ops, PTL)

Staff G filed his remaining SIL as Rollover, however, he was absent for two days. What will happen with his leave? Will it be paid?

a. Leave will be unpaid since filing of 2024 SIL to ALC (Rollover) 2025 is a one-time application only, once submitted and approved, considered as final.

b. Leave will be automatically paid since I still have available credits

c. Leave will be paid and will be deducted from my filed 2024 SIL to ALC (Rollover) 2025.

d. Leave will be unpaid but will be paid during the Annual Leave conversion since my 2024 SIL was rolled over.

Q4 2024 Knowledge Check for Year-end Leave Early Lock-in (Client Success, Client Growth Ops, PTL)

You finished!

Staff F is an engaged staff and has filed her 2024 SIL to ALC (Rollover) 2025 but upon checking, no application was processed.

Prior to the leave lock-in, Staff H noticed he had 5 holiday clawback. What is the best thing to do?

Staff Member C was hired on December 9, 2024, and has holiday credits for December 2024. The employee intends to use these holidays as leave. What is the correct procedure?

On Dec 20, 2024, the PH President has declared December 26, 2024 as an Additional Special Non-working Day. What will be the process since the Year End Leave Lock In has commenced?

Staff Member A was hired on December 16, 2024, and has holiday plotted for December 2024 following the AU-NSW Holidays. The Client has confirmed that the staff will be following the NZL holiday. What is the correct procedure?

My November-December SIL is now visible in StaffCentral. I was regularized in July 2024 and earned five SIL days. I filed for a 5-day leave, but when it was approved, all were marked as unpaid. Why is this happening?

Staff E has the following leave credits and the client approves the leave conversion into cash: 6 ALC (Incentive), 9 SIL (4 SL and 5 VL), 2 Regular Holidays and 4 Special Holidays.

Staff B filed all his earned holiday leave credits in the last week of Dec 2024, however, prior to the lock-in his client wanted him to report to work and agreed to pay the holiday as premium. What is the next thing that the staff needs to do?

Staff G filed his remaining SIL as Rollover, however, he was absent for two days. What will happen with his leave? Will it be paid?