2023 Year-end Early Lock-in (Client Success/CS Connect Level)

Human Resources

2023 Year-end Early Lock-in (Client Success/CS Connect Level)

To check the level of understanding with the 2023 Year-end Early Lock-in for Leave and DTR Report

Questions 1 of 10

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2023 Year-end Early Lock-in (Client Success/CS Connect Level)

Staff C filed his remaining SIL as Rollover, however, he was absent for two days. What will happen with his leave? Will it be paid?

Correct answer: a. Leave will be unpaid since filing of 2023 SIL to ALC (Rollover) 2024 is a one-time application only, once submitted and approved, considered as final. For more information, please see the following FAQs in Special Mailout: 2023 Year-end "Leave" Lock-in Guidelines at Q10 and A10 and 2023 Year-end "DTR Report" Lock-in Guidelines at Q9 and A9

a. Leave will be unpaid since filing of 2023 SIL to ALC (Rollover) 2024 is a one-time application only, once submitted and approved, considered as final.

b. Leave will be automatically paid since I still have available credits

c. Leave will be paid and will be deducted from my filed 2023 SIL to ALC (Rollover) 2024.

d. Leave will be unpaid but will be paid during the Annual Leave conversion since my 2023 SIL were rolled over.

Questions 2 of 10

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2023 Year-end Early Lock-in (Client Success/CS Connect Level)

Staff A will not have a Christmas Break hence he is required to work from 16-31 Dec. However, on 25-Dec, which is a regular holiday, his client agreed to pay the holiday as a premium. Will the staff be paid with 200% for this day?

Correct answer: d. Yes, as long as the staff makes sure to update his calendar and move the holiday to available holiday credits. 100% will be paid on 05 Jan 2024 payout as part of his Basic pay while the other 100% will be paid on 05 Feb 2024 as part of the Year-end Leave Payout. For more information, please see the following FAQs in Special Mailout: 2023 Year-end "Leave" Lock-in Guidelines at Q15 and A15 and 2023 Year-end "DTR Report" Lock-in Guidelines at Q5 and A5.

a. No, you will be paid with 30% only on 5-Jan 2024 payout for the holiday premium.

b. No, since all plotted holidays are considered Holiday Off.

c. Yes, since it is a Regular Holiday, you will be paid with 200% on 5-Jan 2024 payout.

d. Yes, as long as the staff makes sure to update his calendar and move the holiday to available holiday credits. 100% will be paid on 05 Jan 2024 payout as part of his Basic pay while the other 100% will be paid on 05 Feb 2024 as part of the Year-end Leave Payout

Questions 3 of 10

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2023 Year-end Early Lock-in (Client Success/CS Connect Level)

Staff C had rendered an overtime from 16-31 Dec 2023, what application should he file?

a. File the necessary overtime request on realtime. Payment will be included on Jan 20, 2024 payout through a system-automated payroll adjustment.

b. File the necessary overtime request to be paid on 5-Jan 2024 payout.

c. File the necessary overtime request. Then file payroll adjustment request for the payment to be paid next cutoff.

d. Payment for the excess hours will be included on Jan 20, 2024 payout through a system-automated payroll adjustment.

Questions 4 of 10

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2023 Year-end Early Lock-in (Client Success/CS Connect Level)

Prior to the leave lock-in, Staff B noticed he has 5 holiday clawback. What is the best thing to do?

a. Holiday clawback will be part of the 2023 Year-end Leave Report and subject for deduction on Mon, Feb 05, 2024

b. I don't know

c. Staff to file the necessary holiday request via StaffCentral to update the holiday calendar to remove the holiday clawback and replace it with other type of leave credits that is available.

d. File payroll adjustment request for the deduction via StaffCentral.

Questions 5 of 10

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2023 Year-end Early Lock-in (Client Success/CS Connect Level)

Staff B have filed all his earned holiday leave credits on the last week of Dec 2023, however, prior to the lock-in his client wants him to report to work and agreed to pay the holiday as premium. What is the next thing that the staff needs to do?

a. Since holidays are already filed, staff will be paid with premium on 16-31 Dec 2023 cutoff.

b. File the holidays as holiday credits to be paid during the annual leave conversion.

c. All plotted holidays are considered as holiday off even if you reported to work.

d. File Overtime request for the holiday worked days.

Questions 6 of 10

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2023 Year-end Early Lock-in (Client Success/CS Connect Level)

Staff B has an approved change in schedule starting Dec 16, 2023 which has a night differential, what does the staff needed to file for it to be paid?

Correct answer: a. It is automatically included in the 16-31 Dec cutoff or 5 Jan 2024 payout for as long as I have filed the change schedule application and it was approved prior on system lock-in on Dec 16, 2023. For more information, please see the following FAQs in Special Mailout: 2023 Year-end "DTR Report" Lock-in Guidelines at Q8 and A8

a. It is automatically included in the 16-31 Dec cutoff or 5 Jan 2024 payout for as long as the staff filed the change schedule application and it was approved prior on system lock-in on Dec 16, 2023.

b. Staff will file a payroll adjustment request for the night differential payment be included the next cutoff.

c. It will be included automatically on 20-Jan 2024 payout.

d. Night Differential is forfeited since we have the Perfect Attendance timesheet because of the Year End DTR Early Lock In.

Questions 7 of 10

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2023 Year-end Early Lock-in (Client Success/CS Connect Level)

Staff A has a payroll adjustment from 01-15 Dec 2023 cutoff, when will it be paid?

a. On 16-31 Dec 2023 cutoff or 5-Jan 2024 payout

b.If approved, disputes from 01-15 Dec 2023 cutoff will be included on 01-15 Jan 2024 cutoff or Fri, Jan 19, 2024 payout

c. All payroll adjustment requests will reflect on 19-Jan 2024 payout

d. They will be part of the Year-end Leave Payout which is on 5-Feb 2024

Questions 8 of 10

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2023 Year-end Early Lock-in (Client Success/CS Connect Level)

Staff A is an engaged staff and has filed her 2023 SIL to ALC (Rollover) 2024 but upon checking, no application was processed.

a. Advise staff to refile the application and assign it to her AM.

b. Advise staff to refile the application and assign it to the CS Connect Team.

c. Advise staff to refile the application and select the correct department for the approver and assign it to her AM.

d. Advise staff to select the correct department for the approver and assign it to the CS Connect Team.

Questions 9 of 10

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2023 Year-end Early Lock-in (Client Success/CS Connect Level)

Staff A is a New Hire on 18 Dec 2023 with plotted holiday credits for Dec 2023. The staff will take the holiday as leave. What will be the process?

a. File the necessary holiday request via StaffCentral.

b. Coordinate with his AM to request for a holiday calendar update at [PB0641] Holiday Calendar Update.

c. All holiday credits will be paid during the year end leave payout and will be billed to the client.

d. Nothing to file, holidays are automatic.

Questions 10 of 10

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2023 Year-end Early Lock-in (Client Success/CS Connect Level)

Staff C has the following leave credits and the client approves the leave conversion into cash: 6 ALC (Incentive), 9 SIL (4 SL and 5 VL), 2 Regular Holidays and 4 Special Holidays. How to compute these unused leave credits?

Correct answer: c. Daily Rate x # of SL (taxable), Daily Rate x # of VL (not taxable), Daily Rate x # of Regular Holiday x 100% (taxable), Daily Rate x # of Special Holiday x 30% (taxable). Note: Any unused ALC (Incentive) at the end of the year will be forfeited. For more information, please see the following FAQs in Special Mailout: 2023 Year-end "Leave" Lock-in Guidelines at Q13 and A13

a. Daily Rate x # of ALC/Incentive (taxable); Daily Rate x # of SL (taxable); Daily Rate x # of VL (not taxable); Daily Rate x # of Regular Holiday x 100% (taxable); Daily Rate x # of Special Holiday x 30% (taxable)

b. Daily Rate x # of SL (taxable); Daily Rate x # of VL (not taxable); Daily Rate x # of Regular Holiday x 100% (not taxable); Daily Rate x # of Special Holiday x 30% (not taxable)

c. Daily Rate x # of SL (taxable); Daily Rate x # of VL (not taxable); Daily Rate x # of Regular Holiday x 100% (taxable); Daily Rate x # of Special Holiday x 30% (taxable)

d. Daily Rate x # of ALC (SL) (taxable); Daily Rate x # of ALC (VL) (not taxable); Daily Rate x # of SL (taxable); Daily Rate x # of VL (not taxable); Daily Rate x # of Regular Holiday x 100% (taxable); Daily Rate x # of Special Holiday x 30% (taxable)

2023 Year-end Early Lock-in (Client Success/CS Connect Level)

You finished!

Staff C filed his remaining SIL as Rollover, however, he was absent for two days. What will happen with his leave? Will it be paid?

Staff A will not have a Christmas Break hence he is required to work from 16-31 Dec. However, on 25-Dec, which is a regular holiday, his client agreed to pay the holiday as a premium. Will the staff be paid with 200% for this day?

Staff C had rendered an overtime from 16-31 Dec 2023, what application should he file?

Prior to the leave lock-in, Staff B noticed he has 5 holiday clawback. What is the best thing to do?

Staff B have filed all his earned holiday leave credits on the last week of Dec 2023, however, prior to the lock-in his client wants him to report to work and agreed to pay the holiday as premium. What is the next thing that the staff needs to do?

Staff B has an approved change in schedule starting Dec 16, 2023 which has a night differential, what does the staff needed to file for it to be paid?

Staff A has a payroll adjustment from 01-15 Dec 2023 cutoff, when will it be paid?

Staff A is an engaged staff and has filed her 2023 SIL to ALC (Rollover) 2024 but upon checking, no application was processed.

Staff A is a New Hire on 18 Dec 2023 with plotted holiday credits for Dec 2023. The staff will take the holiday as leave. What will be the process?

Staff C has the following leave credits and the client approves the leave conversion into cash: 6 ALC (Incentive), 9 SIL (4 SL and 5 VL), 2 Regular Holidays and 4 Special Holidays. How to compute these unused leave credits?