Account Management
Client Success Q1 2023 Workshop: Level Up
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Client Success Q1 2023 Workshop: Level Up
Questions 1 of 18
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240
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Client Success Q1 2023 Workshop: Level Up
The following items are benefits of managing your time, except one. Kindly identify
Questions 2 of 18
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Client Success Q1 2023 Workshop: Level Up
______________ involves addressing problems after they occur, focusing on immediate fixes rather than long-term solutions, and often results in a firefighting mentality.
Questions 3 of 18
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Client Success Q1 2023 Workshop: Level Up
One of the purposes of having QBRs is implementing a reactive approach.
Questions 4 of 18
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Client Success Q1 2023 Workshop: Level Up
During an account review, the CRE discusses the staff or team’s highlights.
Questions 5 of 18
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Client Success Q1 2023 Workshop: Level Up
The following items are the outcomes of having QBRs, except one.
Questions 6 of 18
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Client Success Q1 2023 Workshop: Level Up
___________________ is the process of organizing and planning how much time you spend on various activities in order to achieve your goals efficiently.
Questions 7 of 18
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Client Success Q1 2023 Workshop: Level Up
Fill in the blank: Objection handling can benefit the client relationship by __________ .
Questions 8 of 18
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Client Success Q1 2023 Workshop: Level Up
The best way we can positively contribute and improve the client experience is with _____________.
Questions 9 of 18
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Client Success Q1 2023 Workshop: Level Up
Part of an Account Manager’s scope of ownership is the NPS.
Questions 10 of 18
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Client Success Q1 2023 Workshop: Level Up
Client Care Assistants are responsible for the end to end process of new JR’s
Questions 11 of 18
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Client Success Q1 2023 Workshop: Level Up
The following items are parts of a Quarterly Business Review, except one. Kindly identify
Questions 12 of 18
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Client Success Q1 2023 Workshop: Level Up
Part of a Client Relationship Executive’s scope of ownership is Consultative selling
Questions 13 of 18
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Client Success Q1 2023 Workshop: Level Up
Part of an Account Manager’s scope of ownership is the client onboarding journey.
Questions 14 of 18
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240
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Client Success Q1 2023 Workshop: Level Up
An example of Proactive Management in Action in establishing preventive maintenance schedules.
Questions 15 of 18
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Client Success Q1 2023 Workshop: Level Up
Don’t be afraid to let a client know you are unsure of the answer, but you are finding out for them.
Questions 16 of 18
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240
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Client Success Q1 2023 Workshop: Level Up
The following items are the outcomes we receive from Account Managers, except one. Kindly identify
Questions 17 of 18
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Timer
240
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Client Success Q1 2023 Workshop: Level Up
One of the purposes of having meeting cadence is fixing the problem before it arises.
Questions 18 of 18
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Timer
240
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Client Success Q1 2023 Workshop: Level Up